Our friendly staff are just a free call away or you can even pop into our customer centre on Carr Lane in Hull city centre. We're the only major broadband provider in the UK to offer a face-to-face walk-in centre if you need help.
For some people, the internet can be a confusing place; web browsers, emails, search engines and cookies - there's a lot to take in.
Don't worry, it this sounds like you because we've created a range of booklets to help you understand the internet and how to use it. Click here for our simple guides.
You'll get your very own online account login which means you can keep up with your broadband usage, check your recent bills and even change your personal details when you need to, 24/7. If you're an existing broadband customer, you can set up your account here.
To help you keep track of what you're using, we send you email alerts when you reach 50%, 75%, 90% and 100% of your allowance which helps prevent any unexpected charges.
We have dozens of Wi-Fi hotspots in Hull city centre that you can use for free if you're a broadband customer.
Recycling old electronics is free and easy, just pop to your nearest recycling centre.
No setup fees or hidden costs plus free wireless router
Fast, reliable broadband without a fixed contract
Free help and support from a real local person
From 01 September, the set-up charge will be 17p per call. In addition, the charge for receiving paper bills will be £1.50 per bill for customers with broadband. For full details about this change, refer to our General Notices
All prices and offers subject to availability in your area and include VAT and payment by Direct Debit. Add £1 to the monthly rental price for other payment types and 50p for paper billing. Contract terms and additional usage fees apply. A 15.75p set up charge per call applies to calls made outside your inclusive call allowance and call charges (excluding VAT) are subject to rounding to the next whole penny. VAT is applied after rounding. You need to live within the area of our network to get KCOM bundles. A £50 connection charge applies to Lightstream products unless stated otherwise. Broadband speeds are affected by various factors including distance from the network, time of day and internal home wiring, and in-home Wi-Fi. We’ll provide you with a typical speed for your postcode area or you can check your postcode speed below.
† Minimum, maximum and average speeds are based on actual access line speeds within those postcode areas. If you receive speeds significantly below than the minimum stated here and we’re unable to fix it, you can cancel your contract at any time with no termination fee, in accordance with the Ofcom voluntary code of practice.