The KCOM PRO team are here to make sure you're getting the best in-home experience of our Lightstream service.

Lightstream is the fastest and most reliable way to use the internet, however your in-home setup could be affecting the speeds you're receiving to your devices.

A member of our KCOM PRO team will come into your home and perform a FREE Wi-Fi health check which will optimise your home experience, eliminating deadspots, and ensure you’re getting the best possible connection from the router, all the way to your devices.

No strings.

No catches.

Just the Lightstream experience you deserve.

To claim your FREE health check, simply fill in your details using the form below, and we'll call at a time that's convenient for you.

Your appointment will cover four main steps:



We’ll spend some time with you to understand where you’re having problems


A full Wi-Fi survey of your home will be completed to find out what could be slowing you down


We’ll talk through the survey results with you, and explain what we can do to fix any problem areas


Finally, we’ll optimise your Wi-Fi, and leave you with a full, easy to understand summary, alongside some useful self-help tips for the future

*Please note – as the performance of Wi-Fi is dependent on a number of factors, this may include a recommendation to purchase additional equipment to optimise the performance of within your home. There is no obligation to purchase.

**Home visits are subject to a pre-qualification call, and are limited to customers who are experiencing wireless performance issues