KCOM news

Covid-19: Keeping you connected

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KCOM announces further measures to help customers

These are challenging times for everyone, and we know that many of our customers rely on us now more than ever, to access the latest health information, manage their work and household needs, educate and entertain their children, and stay connected to their support network of friends, family and work colleagues.

At the same time uncertainty is putting additional pressure on some households that are already exposed and making more of us vulnerable.

That’s why we are trying to do what we can and so from today we will not be disconnecting anyone for non-payment of bills, and we will not be charging any late payment fees.  We will review this at the end of each month and notify customers well in advance of any changes in this approach.

Our priority is helping us all get through this difficult time and we are working hard to make sure our services operate reliably and remain accessible to everyone.

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