Residential
This section provides legal and regulatory information in respect of the services offered by KCOM to residential customers.
- Price manual
- Disconnection policy
- Information about mis-selling of telecommunications services
- Universal conditions for residential services
- PAYG broadband terms and conditions
- Conditions for KC at Home services
- Consumer rights information
- Parental controls terms of use
- Acceptable use policy
- Nuisance calls - our commitment
- Vulnerability Policy Statement
- Supporting Vulnerable Customers
- Broadband speeds explained
- Complaints Code of Practice
- KCOM Service Promise