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Monday 5 December 2016
Zyxel AMG 1302-T10B Router
From this morning, we are rolling out an automated upgrade for Zyxel AMG 1302-T10B routers which is designed to remove any service issues and remove the vulnerability that the cyber-attack exploited last week. In order to find the solution, we have been liaising with other broadband providers affected by the cyber-attack.
It is very important for all users of this router (whether you are experiencing any issues or not) to follow the simple steps below to upgrade router settings.
Please try this process before calling our customer services team so that we can prioritise calls for those customers who require more complex support.
We’re sorry again for the inconvenience that this has caused.
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