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Cyberattack to Zyxel AMG 1302-T10B Routers

Monday 5 December 2016

Cyberattack to Zyxel AMG 1302-T10B Routers

Zyxel AMG 1302-T10B Router

From this morning, we are rolling out an automated upgrade for Zyxel AMG 1302-T10B routers which is designed to remove any service issues and remove the vulnerability that the cyber-attack exploited last week. In order to find the solution, we have been liaising with other broadband providers affected by the cyber-attack.

It is very important for all users of this router (whether you are experiencing any issues or not) to follow the simple steps below to upgrade router settings.

  1. Unplug your router from the electrical socket and leave it off at least 30 seconds
  2. Switch the power back on and leave your router for at least 15 minutes while the settings update automatically. The lights on the router will flash intermittently during this time. It is very important that you do not try to access the internet during this phase. This will allow your router to process the upgrade and come back online.
  3. We expect this to clear any issues you have accessing the internet and it will also remove the vulnerability for all customers using this device.

Please try this process before calling our customer services team so that we can prioritise calls for those customers who require more complex support.

We’re sorry again for the inconvenience that this has caused.