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Windows 10 Fix

Tuesday 13 December 2016

Windows 10 Fix

An update to Windows 10 software has caused problems for personal computer users trying to connect to the internet. If you are experiencing this problem, please follow our step by step guide to reconnecting to the internet. 

 

1st step – Restart Computer

  • Right button click (with the mouse/trackpad) the “Start button”.
  • Left button click “Shut down or sign out” and left button click "Restart".
  • Once the computer has restarted, if you need to login to Windows, please do so • Attempt to access and search the internet “www.google.co.uk” • If the webpage doesn’t load continue this guide, otherwise stop now as no further work is needed. 

 

2nd step – Reset Network Settings

Please note – You do not need to type the quotes “ shown below, as this is for highlighting the text you need to type.

  • Right button click (with the mouse/trackpad) the “start Button”
  • Left button click “Command Prompt (Admin)”
  • A black box should appear
  • Left button click into the box anywhere
  • Type the following string of words “netsh winsock reset catalog” and press enter on the keyboard
  • Ignore the message on the screen to restart the computer
  • Type the following string of words “netsh int ipv4 reset reset.log” and press enter on the keyboard
  • Right button click (with the mouse/trackpad) the “Start button”
  • Left button click “Shut down or sign out” and left button click “Restart”
  • Once the computer has restarted, if you need to login to Windows, please do so
  • Attempt to access and search the internet “www.google.co.uk”
  • If the webpage doesn’t load continue this guide, otherwise stop now as no further work is required
  • Right button click (with the mouse/trackpad) the “Start button”
  • Left button click “Command Prompt (Admin)”
  • A black box should appear
  • Left button click into the box anywhere
  • Type the following string of words “netsh int tcp set heuristics disabled” and press enter on the keyboard
  • Type the following string of words “netsh int tcp set global autotuninglevel=disabled” and press enter on the keyboard
  • Type the following string of words “netsh int tcp set global rss=enabled” and press enter on the keyboard

For further information or help, visit Microsoft by clicking here