What would you do if something went wrong with your phone or internet?
With KCOM Care, you’ll get a VIP service when you need help. So if there’s a problem, we’ll have someone there within one working day to take a look. And you won’t have to pay a callout fee so you could save money too.
Think of it as having your own IT department on hand to keep you connected.
Free engineer visits
From just £3.99 per month, you’ll be entitled to one engineer visit to fix your internet and one engineer visit to fix your phone line each year. And even if the fault is caused by something in your home rather than our network, you won’t have to pay a callout fee.
Free replacement kit
If you’re a KCOM Care customer, we'll replace your KCOM router – the piece of kit that connects you to the internet – free of charge if it’s faulty, even after the warranty has ended.
This could save you as much as £99.
Free computer health check
Let us take care of your laptop or PC with a free annual health check included in your KCOM Care package.
Either drop-off your device at our city centre base in Carr Lane or use our pick-up and drop-off service from your home for a small extra charge.
Start Care
Just want to protect your phone line? We’ve got a KCOM Care package for that too.
If you work from home and rely on your landline for business or need it to keep in contact in case of emergencies, Phone Care looks after what’s important.
Choose a KCOM Care package which includes the internet and you'll also get 20% discount on our MyTech services.
You can save on reinstalling of systems, PC health checks and set up of devices.
Join KCOM Care now and get protection for your connection from less than £1 per week.
Free engineer visits: All Care packages cover the cost of one engineer visit to your home each year to fix a fault with your phone line or wiring inside your home. Care also includes one other engineer visit each year to fix a broadband fault inside the home that’s not caused by anything outside the property or that KCOM is liable to fix free of charge. VIP Response: you’ll get a Priority Repair Service (1 working day) if there is a fault with your phone or broadband connection. PC Assure: Two annual PC health checks for one, or two separate computers. PC Assure does not include replacement or repair of any hardware (or hardware components). You’ll get two health checks each year for two PCs or laptops per household. You can bring your PC or laptop into our shop on Carr Lane, Hull for its health check. Lifetime router warranty: If you have a router purchased from KCOM, we’ll replace this free of charge if the router becomes faulty. MyTech discounts: You’ll get 20% off all MyTech services which offer router/equipment configuration, wireless security and general help with equipment and connections for a small one off fee. What is not covered? If the fault with your phone or broadband service is due to a defect in any equipment that has not been provided by KCOM (other than internal wiring), the cost of repair of this equipment will not be covered. Care only covers the cost of an engineer visit to resolve a fault; any additional work not directly related to the fault will be chargeable