By giving us a few details, we'll be able to show you best offers and discounts available to you.
I'm new to KCOM I'm already a customerPlease sign in with your KCOM online account.
Existing KCOM customer but don't have an online account please continue.
Latest Deals
Pick Your Own
Standard Lightstream broadband, for small homes doing things like using social media and browsing the web.
£25 /Mth
(£25 one off cost for12 month contract
Download speed profile
Upload speed profile
Usage allowance
Standard Lightstream broadband, for doing all you love online without any data worries.
£40 /Mth
(£25 one off cost for12 month contract
Download speed profile
Upload speed profile
Usage allowance
Superfast full fibre broadband, ideal for homes with gamers, streamers or Netflix bingers.
£46 /Mth
(£25 one off cost for12 month contract
Download speed profile
Upload speed profile
Usage allowance
The network average speed is the download speed (throughput) that 50% of our residential customers can expect to get during "peak time" (8pm-10pm). This is the overall network average and not what you should expect to see at your address. The speed is derived from Ofcom's UK broadband performance report (Nov 2017) and data from speed tests run on our test lines that we use to monitor network performance.
The estimated range and estimated average speeds are derived from actual access line speeds within your postcode. Typically 80% of customers will achieve speeds within or above the range. We use our network-wide access line speeds and throughput along with your postcode-specific average access line speed to estimate what throughput you'll get. This is effectively the speed you'll likely get when downloading files, streaming videos etc.
Various factors can affect your estimated average speed including but not limited to the specifications of your router or modem, general internet congestion and whether you are sharing your connection with others in your home.
Your speeds can be affected by your device, wiring, the number of people using your service, your Wi-Fi and the service or website you're accessing.
For an accurate test, make sure no other devices are using your internet connection and, ideally, connect to your router using an Ethernet cable before running a test.
Our national phone package gives you everything you need to keep in touch with friends and family across the UK. Package includes unlimited local and national calls at any time, with no set up fees for £4 per month.
You can still use your landline without a call package, however standard call charges will apply.
Want to call mobiles as well as anywhere in the UK? Package includes unlimited and anytime Local, National & Mobile Calls, with no set-up fees for £8 per month.
You can still use your landline without a call package, however standard call charges will apply.
Making regular calls abroad? Our international package includes 1000 anytime minutes to 45 popular destinations, with no set-up fees for £8 per month.
You can still use your landline without a call package, however standard call charges will apply.
The all-inclusive option provides unlimited and anytime Local, National, Mobile & 1000 minutes of International calls to 45 popular destinations, with no set-up fees for £15 per month.
You can still use your landline without a call package, however standard call charges will apply.
† Minimum, maximum and average speeds are based on actual access line speeds within those postcode areas. If you receive speeds significantly below than the minimum stated here and we’re unable to fix it, you can cancel your contract at any time with no termination fee.
Legal stuff
To view our early termination charge policy, click here. Service is subject to status and network availability. ADSL Broadband speeds are affected by various factors including distance from the Exchange, time of day, internal home wiring and in-home Wi-Fi. Lightstream Broadband speeds are affected by various factors including internal home wiring and in-home Wi-Fi. Minimum, maximum and average speeds are based on actual access line speeds within those postcode areas. If you receive speeds significantly below than the minimum stated here and we’re unable to fix it, you can cancel your contract at any time with no termination fee. All prices include VAT and are based on payment by Direct Debit and Online Billing. Payment by non-Direct Debit or paper billing are available options but subject to additional monthly charges. Free ADSL broadband router is subject to a £6.49 delivery fee. A £25 connection fee applies to all KCOM broadband products unless otherwise stated. 12-month contract applies as standard. For full details about home phone bolt-ons, call charges and eligible numbers, see our Pricing Manual. Calls are subject to our fair usage policy. For full terms visit www.kcomhome.com/terms. KCOM is currently deploying a full fibre (FTTP) network in Hull and East Yorkshire network. Where we use our network to deliver Lightstream broadband services the performance of our network is unaffected by distance and configured to support the speeds that we advertise. This does not mean that you will always receive these headline speeds but we do manage our network to minimise the drops in performance. In the minority of cases where Lightstream broadband is delivered using alternative network technologies (FTTC) to deliver your broadband service the performance will vary by distance. Similarly, where your broadband service is delivered using legacy technology (ADSL) the performance will vary by speed.