Service is subject to status and network availability. Broadband speeds are affected by various factors including distance from the network, time of day, internal home wiring and in-home Wi-Fi. Minimum, maximum and average speeds are based on actual access line speeds within those postcode areas. If you receive speeds significantly below than the minimum stated here and we’re unable to fix it, you can cancel your contract at any time with no termination fee, in accordance with the Ofcom voluntary code of practice. All prices include VAT and are based on payment by Direct Debit and Online Billing. Payment by non-direct debit or paper billing are available options but subject to additional monthly charges. Free router is subject to a £6.49 delivery fee. A £50 connection fee applies to all Lightstream products unless otherwise stated. 18 month contract applies unless otherwise stated. Local calls includes unlimited calls to selected geographic landline numbers starting 01482, 01430 and 01964. National calls includes unlimited calls to 01, 02 and 03 UK landline numbers. For full details about call charges and eligible numbers, see our Pricing Manual. Calls are subject to our fair usage policy. For full terms visit www.kcomhome.com/terms