To view our early termination charge policy, click here. Service is subject to status and network availability. ADSL Broadband speeds are affected by various factors including distance from the Exchange, time of day, internal home wiring and in-home Wi-Fi. Lightstream Broadband speeds are affected by various factors including internal home wiring and in-home Wi-Fi. Minimum, maximum and average speeds are based on actual access line speeds within those postcode areas. If you receive speeds significantly below than the minimum stated here and we’re unable to fix it, you can cancel your contract at any time with no termination fee. All prices include VAT and are based on payment by Direct Debit and Online Billing. Payment by non-Direct Debit or paper billing are available options but subject to additional monthly charges. Free ADSL broadband router is subject to a £6.49 delivery fee. A £25 connection fee applies to all KCOM broadband products unless otherwise stated. 12-month contract applies as standard. For full details about home phone bolt-ons, call charges and eligible numbers, see our Pricing Manual. Calls are subject to our fair usage policy. For full terms visit www.kcomhome.com/terms. KCOM is currently deploying a full fibre (FTTP) network in Hull and East Yorkshire network. Where we use our network to deliver Lightstream broadband services the performance of our network is unaffected by distance and configured to support the speeds that we advertise. This does not mean that you will always receive these headline speeds but we do manage our network to minimise the drops in performance. In the minority of cases where Lightstream broadband is delivered using alternative network technologies (FTTC) to deliver your broadband service the performance will vary by distance. Similarly, where your broadband service is delivered using legacy technology (ADSL) the performance will vary by speed.