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Latest Deals
Pick Your Own
Half Price Activation
£42 /Mth
(18 month contract
Download speed profile
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Half Price Activation
£50 /Mth
(18 month contract
Download speed profile
Upload speed profile
Usage allowance
Free Activation
£65 /Mth
(18 month contract
Download speed profile
Upload speed profile
Usage allowance
The network average speed is the download speed (throughput) that 50% of our residential customers can expect to get during "peak time" (8pm-10pm). This is the overall network average and not what you should expect to see at your address. The speed is derived from Ofcom's UK broadband performance report (Nov 2017) and data from speed tests run on our test lines that we use to monitor network performance.
The estimated range and estimated average speeds are derived from actual access line speeds within your postcode. Typically 80% of customers will achieve speeds within or above the range. We use our network-wide access line speeds and throughput along with your postcode-specific average access line speed to estimate what throughput you'll get. This is effectively the speed you'll likely get when downloading files, streaming videos etc.
Various factors can affect you estimated average speed including but not limited to the specifications of your router or modem, general internet congestion and whether you are sharing your connection with others in your home.
Your speeds can be affected by your device, wiring, the number of people using your service, your Wi-Fi and the service or website you're accessing.
For an accurate test, make sure no other devices are using your internet connection and, ideally, connect to your router using an Ethernet cable before running a test.
If you’re not planning on using your landline, then you don’t need to choose a calls bolt-on. Your phone line will still work and you’ll still be able to make and receive calls but outgoing calls will be charged at our standard rates.
Keep in touch with friends and family with our Local Calls bolt-on, ideal for anyone that would normally make more than 20 local calls per month of 2-3 minutes duration.
Our UK Calls bolt-on includes both anytime local and national calls beginning 01, 02 or 03, as well as calls to 0870 and 0845 numbers. It's ideal for anyone who wants the freedom to make calls whenever they want.
† Minimum, maximum and average speeds are based on actual access line speeds within those postcode areas. If you receive speeds significantly below than the minimum stated here and we’re unable to fix it, you can cancel your contract at any time with no termination fee, in accordance with the Ofcom voluntary code of practice.
Legal Stuff
Service is subject to status and network availability. Broadband speeds are affected by various factors including distance from the network, time of day, internal home wiring and in-home Wi-Fi. Minimum, maximum and average speeds are based on actual access line speeds within those postcode areas. If you receive speeds significantly below than the minimum stated here and we’re unable to fix it, you can cancel your contract at any time with no termination fee, in accordance with the Ofcom voluntary code of practice. All prices include VAT and are based on payment by Direct Debit and Online Billing. Payment by non-direct debit or paper billing are available options but subject to additional monthly charges. Free router is subject to a £6.49 delivery fee. A £50 connection fee applies to all Lightstream products unless otherwise stated. 18 month contract applies unless otherwise stated. Local calls includes unlimited calls to selected geographic landline numbers starting 01482, 01430 and 01964. National calls includes unlimited calls to 01, 02 and 03 UK landline numbers. For full details about call charges and eligible numbers, see our Pricing Manual. Calls are subject to our fair usage policy. For full terms visit www.kcomhome.com/terms. KCOM is currently deploying a full fibre (FTTP) network in Hull and East Yorkshire network. Where we use our network to deliver Lightstream broadband services the performance of our network is unaffected by distance and configured to support the speeds that we advertise. This does not mean that you will always receive these headline speeds but we do manage our network to minimise the drops in performance. In the minority of cases where Lightstream broadband is delivered using alternative network technologies (FTTC) to deliver your broadband service the performance will vary by distance. Similarly, where your broadband service is delivered using legacy technology (ADSL) the performance will vary by speed.