Flex Packages

If you receive financial support, our Flex Packages are a simple, low cost way to help you stay in touch with the people important to you. Our Flex Packages are only available to customers who pass the following criteria.

  • Income Support
  • Pension Credit
  • Job Seekers Allowance
  • Housing Benefit
  • Personal Independence Payment
  • Attendance Allowance
  • Universal Credit, with zero earnings*
  • Care Home residents and Lifeline customers who are referred to us via Social Services

*This means the person claiming the Universal Credit doesn't receive any earnings from employment or self-employment during their Universal Credit assessment period.

Anyone applying must provide us with proof of eligibility with their application. The person eligible (as above) must also be the person whose name is on the bill.

What packages are available?

 

Flex Call Only

Flex Basic
ADSL broadband and 3GB

*only for customers not in a fibre area

Flex Lite
ADSL broadband and 8GB

*only for customers not in a fibre area

Lightstream Flex
Standard Fibre and 20GB

*only for customers in a fibre area

Price per month

£5.10

£9

£10

£20

Call allowance

20 local calls and 60 mins of calls to 0845 or 0870 numbers

20 local calls and 60 mins of calls to 0845 or 0870 numbers

20 local calls and 60 mins of calls to 0845 or 0870 numbers

20 local calls and 60 mins of calls to 0845 or 0870 numbers

Call cap

£10 spend cap once the inclusive call allowance has been reached

£10 spend cap once the inclusive call allowance has been reached

£10 spend cap once the inclusive call allowance has been reached

£10 spend cap once the inclusive call allowance has been reached

Data allowance

N/A

3GB

8GB

20GB

Data over-usage charges

N/A

£2.00 per GB

£2.00 per GB

N/A Speed throttled once 20GB data exceeded*

Connection charge

£0

£10

£10

£10

Contract length

12 months
One month notice period to cancel**

12 months
One month notice period to cancel**

12 months
One month notice period to cancel**

12 months
One month notice period to cancel**

Early termination fees

£0

£0

£0

£0

All prices are inclusive of VAT unless stated otherwise. Prices assume you pay by direct debit and paperless billing.

*Throttled to 128kbps upload and 128kbps download once 20GB data allowance is exceeded

**One month notice period required to cancel your service. Notice will take affect from your next billing date

The default way to pay for this package is by Direct Debit, however other payment methods may be accepted. For further pricing information including call charges, click here.

Customers can also take one our call bolt-ons which can be found here.

Applying for Flex Packages

Call us on 01482 602555. You'll need to fill in an application form and return it to us with some personal information. We need this information so we can check your records with the Department for Work and Pensions. These records help us to find out whether you are eligible for SAP.

If we need any more information, we'll contact you. If we have everything we need, we'll tell you whether your application is successful. If you don't qualify, we'll write to you to let you know.

If your circumstances change and you're no longer in receipt of one of these benefits, you must notify us so we can review your entitlement to SAP.

Who can't have it?

We can't provide you with our Flex packages if:

  • You can't provide evidence of the above or are not the person named on the bill
  • You already have a telephone service from another supplier
  • You have more than one line at the same or different premises (unless you have a second line because you're responsible for paying the telephone bill for a relative)
  • Your line is an ISDN line
  • Your line is used exclusively in connection with a burglar alarm or other monitoring services
  • You have ceased and had service re-provided in the last 3 months
  • Your service has been restricted because you owe us money