Go ultrafast online with KCOM Lightstream broadband

Go ultrafast online

With Lightstream ultrafast broadband

Go faster

What is Lightstream?

Lightstream is Hull's own ultrafast broadband. It connects your home to the internet using fibre optic technology, replacing the copper cables used by standard broadband. We’ve built a network designed for the internet and the way that people use it, so it’s more reliable, faster and future-proof.

Check your postcode

KCOM customer enjoying Lightstream

Why choose Lightstream?

  • Get ultrafast fibre optic broadband speeds

    Faster speeds

    Lightstream can give you speeds much faster than standard broadband, so you don't have to sit around waiting for the final episode in your favourite TV series to buffer - it just plays.

  • More reliable Lightstream broadband

    More reliable

    It's also more reliable, so when the bad weather hits Hull or the whole family try getting online at once, your speed and connection won't slow down or drop out like it might have done before.

  • Future proof fibre optic Lightstream technology

    Future-proof

    It’s built to last. As technology advances and things like Smart Home devices and virtual assistants become more common, you won’t need to worry about how your internet connection will cope.

Get started

More useful information about Lightstream

More useful information about our ultrafast Lightstream broadband
  • The Lightstream network

    The Lightstream network

    Our engineers are working hard to provide the whole of Hull with ultrafast fibre broadband.

    Find out how they do it

  • Easy ultrafast fibre installation

    Easy installation

    When the network has been installed in your area, it's straightforward to get you connected.

    Read about how it's installed

  • The KCOM ultrafast lightstream rollout

    Lightstream rollout

    By March 2019, every KCOM customer will have access to Lightstream. More than 150,000 properties can get connected, with plenty more areas on the way.

    See if Lightstream is available

FAQ

Q. Why is fibre better than copper cables?

Our copper network was built in the last century to make telephone calls – not to transmit the huge amounts of data involved in using the internet. The performance of copper broadband is affected by many factors, including the distance to the nearest telephone exchange, spikes in demand and even the weather.

Service is subject to status and network availability. ADSL Broadband speeds are affected by various factors including distance from the Exchange, time of day, internal home wiring and in-home Wi-Fi. Lightstream Broadband speeds are affected by various factors including internal home wiring and in-home Wi-Fi. Minimum, maximum and average speeds are based on actual access line speeds within those postcode areas. If you receive speeds significantly below than the minimum stated here and we’re unable to fix it, you can cancel your contract at any time with no termination fee, in accordance with the Ofcom voluntary code of practice. All prices include VAT and are based on payment by Direct Debit and Online Billing. Payment by non-Direct Debit or paper billing are available options but subject to additional monthly charges. Free ADSL broadband router is subject to a £6.49 delivery fee. A £25 connection fee applies to all KCOM broadband products unless otherwise stated. 12-month contract applies as standard. For full details about home phone bolt-ons, call charges and eligible numbers, see our Pricing Manual. Calls are subject to our fair usage policy. For full terms visit www.kcomhome.com/terms. KCOM is currently deploying a full fibre (FTTP) network in Hull and East Yorkshire network. Where we use our network to deliver Lightstream broadband services the performance of our network is unaffected by distance and configured to support the speeds that we advertise. This does not mean that you will always receive these headline speeds but we do manage our network to minimise the drops in performance. In the minority of cases where Lightstream broadband is delivered using alternative network technologies (FTTC) to deliver your broadband service the performance will vary by distance. Similarly, where your broadband service is delivered using legacy technology (ADSL) the performance will vary by speed.