Lightstream is ultrafast broadband. It connects your home to the internet using fibre optic technology, replacing the copper cables used by standard broadband. We’ve built a network designed for the internet and the way that people use it, so it’s more reliable, faster and future-proof.
Lightstream can give you speeds much faster than standard broadband, so you don't have to sit around waiting for the final episode in your favourite TV series to buffer - it just plays.
It's also more reliable, so when the bad weather hits Hull or the whole family try getting online at once, your speed and connection won't slow down or drop out like it might have done before.
It's built to last, so as things like Smart Home devices, virtual assistants, TVs and games consoles advance and become more common, you won't need to worry about how your internet connection will cope with it all.
Our engineers are working hard to provide the whole of Hull with ultrafast fibre broadband.
When the network has been installed in your area, it's straightforward to get you connected.
By March 2019, every KCOM customer will have access to Lightstream. More than 150,000 properties can get connected, with plenty more areas on the way.
Our copper network was built in the last century to make telephone calls – not to transmit the huge amounts of data involved in using the internet. The performance of copper broadband is affected by many factors, including the distance to the nearest telephone exchange, spikes in demand and even the weather.
Service is subject to status and network availability. Broadband speeds are affected by various factors including distance from the network, time of day, internal home wiring and in-home Wi-Fi. Minimum, maximum and average speeds are based on actual access line speeds within those postcode areas. If you receive speeds significantly below than the minimum stated here and we’re unable to fix it, you can cancel your contract at any time with no termination fee, in accordance with the Ofcom voluntary code of practice. All prices include VAT and are based on payment by Direct Debit and Online Billing. Payment by non-direct debit or paper billing are available options but subject to additional monthly charges. Free router is subject to a £6.49 delivery fee. A £50 connection fee applies to all Lightstream products unless otherwise stated. 18 month contract applies unless otherwise stated. Local calls includes unlimited calls to selected geographic landline numbers starting 01482, 01430 and 01964. National calls includes unlimited calls to 01, 02 and 03 UK landline numbers. For full details about call charges and eligible numbers, see our Pricing Manual. Calls are subject to our fair usage policy. For full terms visit www.kcomhome.com/terms. KCOM is currently deploying a full fibre (FTTP) network in Hull and East Yorkshire network. Where we use our network to deliver Lightstream broadband services the performance of our network is unaffected by distance and configured to support the speeds that we advertise. This does not mean that you will always receive these headline speeds but we do manage our network to minimise the drops in performance. In the minority of cases where Lightstream broadband is delivered using alternative network technologies (FTTC) to deliver your broadband service the performance will vary by distance. Similarly, where your broadband service is delivered using legacy technology (ADSL) the performance will vary by speed.