Before your installation appointment, our pre-build team will plan and install the fibre direct to your home, replacing your existing telephone lines. An engineer will fit a small box to the outside of your home with a new cable that contains the fibre.
Next, you'll need to decide where your network box and router will sit, then make sure you have two plug sockets free. A single plug with an extension cable will work just fine.
On the big day, one of our engineers will need access to your home for around two hours. They'll fit your fibre cables, set up your new router, connect one of your devices and then leave you in peace to enjoy faster, more reliable broadband.
Just had Lightstream installed by Kevin. He was most polite, very efficient and had the whole process up and running in less than two hours. Importantly there was no clearing up afterwards. I now have 76.55Mbps which is fantastic.
I have just had Lightstream fitted and could not be happier, excellent service and speeds. This company also does a lot for the local community which is another reason for my 5 star rating.
The good news is you don't need to be in for the pre-visit as our engineer won't need to enter your home. They'll install a small box around one metre above the ground at the point where your existing cables enter your home.
To make the installation as smooth as possible, please let us know if there are any access issues to your property we need to be aware of, such as locked gates.
An engineer will visit you at the time given in your appointment letter. Someone over 18 will need to be at home for this so your engineer can talk you through how everything works - it's all really simple, and they'll sort everything out for you before they leave.