Get in touch to call out the PRO team

If you’ve tried all the tips provided and are still having problems, a member of our KCOM PRO team will visit your home and perform a FREE Wi-Fi health check* which will optimise your home experience.

Register for a visit

Image of the KCOM PRO team

This check will eliminate ‘dead spots’ and ensure you’re getting the best possible connection from the router all the way to your devices.

To claim your FREE health check, please fill in the form below with your details. One of our team will give you a call at a time that’s convenient for you.




*Home visits are subject to a pre-qualification call, and are limited to customers who are experiencing wireless performance issues.

*Please note – as the performance of Wi-Fi is dependent on a number of factors, this may include a recommendation to purchase additional equipment to optimise the performance of within your home. There is no obligation to purchase.