A KCOM PRO specialist will optimise your home experience, eliminating deadspots, and working with you to ensure you’re getting the best possible connection from the router, all the way to your devices.
We'll do everything we can to resolve your in-home issues and we'll complete the following steps to do this:
1. Firstly, we’ll spend some time over the phone with you to understand what problems you're having. We'll try everything we can to fix the issue there and then, but if not we can schedule an engineer to visit your home.
2. Our PRO specialist will visit your home to discuss the problems you've been having. We'll then carry out a full Wi-Fi survey to find out what is affecting your in-home experience.
3. We’ll talk through the survey results with you and explain what we can do to fix any problem areas.
4. Finally, we’ll optimise your Wi-Fi, and leave you with a full, easy to understand summary, alongside some useful self-help tips for the future.