1 KCOM is currently deploying a full fibre (FTTP) network in Hull and East Yorkshire network. Where we use our network to deliver Lightstream broadband services the performance of our network is unaffected by distance and configured to support the speeds that we advertise. This does not mean that you will always receive these headline speeds but we do manage our network to minimise the drops in performance. In the minority of cases where Lightstream broadband is delivered using alternative network technologies (VDSL) to deliver your broadband service the performance will vary by distance. We have cited the range of actual performance that individual customers will obtain dependent on the technology their service is delivered over.
2 Average peak time (8-10pm) is the performance that 50% of our residential customers can expect to achieve for download speeds over this period of time. The statistics that we detail here for historic and current broadband packages are derived from the November 2017 data accompanying Ofcom’s UK broadband performance report (https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/home-broadband-performance-2017)
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