Our typical broadband speeds
for April 2018

We know how important having a fast and reliable internet connection is.

You use the internet to find the latest deals online, browse for your dream family holiday, stream the latest box sets and download films and games.

And with everyone in the house using the internet more and more, across more devices, all at the same time, you need a fast, reliable broadband connection that can cope with your family’s demands. We do everything we can to improve your broadband experience, but don’t just take our word for it – below are all the stats, facts, figures and FAQs so you can see for yourself just what’s going on.

View our speeds

KCOM engineer checking broadband speeds

Basics Standard Broadband

  • Delivery method – ADSL
  • Actual network1 (Mbps) – 2-23
  • Average Peak Time Download Network Performance2 – 9.8

Basics Fibre Broadband

  • Delivery method – FTTC
  • Actual network1 (Mbps) – 30-33
  • Average Peak Time Download Network Performance2 – 30.36

Basics Standard Broadband

  • Delivery method – FTTP
  • Actual network1 (Mbps) – 30-33
  • Average Peak Time Download Network Performance2 – 30.36

Lightstream Fibre 75

  • Delivery method – FTTC
  • Actual network1 (Mbps) – 34-75
  • Average Peak Time Download Network Performance2 – 64.8

Lightstream Fibre 75

  • Delivery method – FTTP
  • Actual network1 (Mbps) – 75-83
  • Average Peak Time Download Network Performance2 – 76.36

Lightstream Fibre 200

  • Delivery method – FTTP
  • Actual network1 (Mbps) – 200-220
  • Average Peak Time Download Network Performance2 – 202.40

Lightstream Fibre 400

  • Delivery method – FTTP
  • Actual network1 (Mbps) – 400-440
  • Average Peak Time Download Network Performance2 – 404.8

1  KCOM is currently deploying a full fibre (FTTP) network in Hull and East Yorkshire network. Where we use our network to deliver Lightstream broadband services the performance of our network is unaffected by distance and configured to support the speeds that we advertise. This does not mean that you will always receive these headline speeds but we do manage our network to minimise the drops in performance. In the minority of cases where Lightstream broadband is delivered using alternative network technologies (VDSL) to deliver your broadband service the performance will vary by distance. We have cited the range of actual performance that individual customers will obtain dependent on the technology their service is delivered over.

2 Average peak time (8-10pm) is the performance that 50% of our residential customers can expect to achieve for download speeds over this period of time. The statistics that we detail here for historic and current broadband packages are derived from the November 2017 data accompanying Ofcom’s UK broadband performance report  (https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/home-broadband-performance-2017)

FAQ

Q.Does Lightstream actually make a big difference?

Yes. Lightstream has been designed to cope with high levels of uploads and downloads, meaning that you can say goodbye to buffering movies, webpages that take ages to load and your connection dropping out when someone else in the household goes online. It's much faster than standard broadband and more reliable.

Q.Is Lightstream available in my area?

You can check the current availability of Lightstream on our rollout page, or by searching on our postcode checker. If your area doesn't show up, please check again in the near future, as we're constantly rolling out to new neighbourhoods.

Q.Lightstream isn't available in my area yet. How do I register my interest?

You can register your interest here and we'll get in touch as soon as the service is available in your area.

Q.How are network averages calculated?

We measure our average speeds using a peak time (8-10pm) median average download and upload speed measured in the annual Ofcom UK Home Broadband Performance report. This is the speed that 50 per cent of our subscribers can achieve.

Q.What are access line speeds and throughput speeds?

Access line speed is the speed and quality of your internet and it's dependant on how far you live from the exchange, unless you're a Lightstream customer and your line is installed directly to your premises. Throughput speed will naturally be lower than your access line speed as it’s affected by factors such as the layout of your home or any interference between your router and your devices.

Q.Why isn’t my broadband speed the same as the advertised speed?

The world has moved on from households with a single computer, connected by a wire to your phone line. Smartphones, Smart TVs and tablets are now commonplace in many homes, with the average household owning more than seven internet enabled devices. This evolution has brought with it several challenges and the performance of your broadband is affected by lots of things, including: where you put your router, the number of devices you’re connecting to the internet, whether you use Wi-Fi or a wire to connect your devices, the age of your devices, the size, type and age of your house…and even other electrical appliances. This can mean that your actual speeds may vary from the advertised speed of your product, particularly at peak times.

Q.How do I ensure I’m getting the most out of the internet?

We want you to get the most out of your broadband and we’re passionate about ensuring its performance is as good as it can be, all the way from the internet to your home. To help you enjoy the best experience right from the start, we’ve put together this guide to answer some of the most commonly asked questions and provide tips on what you can do to improve things. Download our information pack to find out more.

Q.What is the Broadband Speed Code of Practice?

If you'd like to know more about Ofcom's Broadband Speed Code of Practice, you can view the document here.

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