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Some customers are experiencing issues getting online

UPDATE: The service issue with fibre in Beverley has now been resolved. If you're still having issues, please feel free to call our Technical Support line on 01482 606101.

If you live in the HU5 area and are experiencing issues with your telephone and internet services, please call our status line on 01482 602197 for any updates.

On Saturday evening we had a problem with our network in the City Centre, West Hull, Hessle, Hedon and surrounding areas. The initial problem was resolved later that night, although we're aware some customers are still having problems getting online.

As a result of the issues above, we're experiencing high call volumes with wait times of up to an hour. To get help setting your router back up, please check here. For all other queries, please type your query in the ask a question box.

We're very sorry for the inconvenience caused.

Last updated: 1:04pm 20/10/2016

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