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We're committed to supporting customers with disabilities who are unable to access our services through the usual routes. We offer a range of products and services that may help make life a little easier.
Hull City Council
East Riding of Yorkshire Council
For customers looking for the right assistive device or app you can go to GARI.
The Social Access Package is available to Care Home residents and Lifeline customers who are referred to us via Social Services.
You can also usually get our Social Access Package if you receive one of the following:
*This means the person claiming the Universal Credit doesn't receive any earnings from employment or self-employment during their Universal Credit assessment period.
Anyone applying must provide us with proof of financial support / Care Home residency / Lifeline status with their application.
The person eligible (as above) must also be the person whose name is on the bill.
We can't provide you with our Social Access package service if:
If you receive financial support, our Social Access Package is a simple, low cost landline telephone service to help you stay in touch with the people important to you.
It costs £5.10 a month and there's no connection charge. It also includes both 20 local geographic calls per month and 60 minutes of calls to numbers beginning 084 or 087.
Once this inclusive allowance has been used, calls are charged until a total spend of £10 is reached. This means customers pay a maximum of £10 a month for calls, subject to a fair usage policy which can be viewed in the General Notices here.
Contracts are for 12 months. There is no early contract termination cancellation fee.
The default way to pay for this package is by Direct Debit, however other payment methods such as KCOM Budget Scheme, cash or cheque can be accepted.
For further pricing information including call charges, click here.
Customers eligible for our Social Access Phone tariff can also choose from our Basic or Lite broadband package.
Next Generation Text Relay (NGTR) is a service that enables people with hearing and / or speech impairments to communicate with others through telephone or textphone equipment or other devices such as PCs and tablets. A 'relay assistant' acts in the middle to text the speech from the two people on the call.
NGTR is a service provided by BT that we connect to so our customers can use it.
You can use the service in a number of ways, including using an ordinary telephone or textphone and also on computers, laptops, tablets and smartphones that are connected to the Internet. You can even link a 'TextNumber' to your existing phone number to make and receive calls without dialling a prefix.
For full details of the service and how to access it, go to http://ngts.org.uk or contact the NGT Helpdesk on 0800 500 888.
For calls made using the NGTR services, you will never be charged more than you would have been for the same call made without using the NGTR service. More information about pricing can be found in the KCOM Price Manual at http://pricing.kcomhome.com
If a customer receives a text message to the land line and saves it by mistake instead of listening to it, they need to call 0845 602 1111 to retrieve it.
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If you would like further information about our accessibility statement or if you are experiencing problems accessing the KCOM website, please contact the email@example.com.
If you would like to contact our KCOM disability champion with suggestions or concerns about our services for disabled customers, you can email us at firstname.lastname@example.org