If you or someone you know has an impairment, discover more about the impact it can have on day-to-day life, and how we can help.
There are 11 million people with hearing loss across the UK, that's around one in six of us.
There are almost 2 million people living with sight loss in the UK.
Nearly 20% of the population experience communication difficulties.
Your ability to move about can impact how you communicate.
Do you have trouble remembering, learning new things, or making decisions?
Common mental health problems include anxiety, depression, and bipolar affective disorder.
Around 1.5 million people in the UK have a learning disability.
We provide additional services such as a social access package and links to other useful websites.
A Lasting Power of Attorney (“LPA”) is a legal document that lets someone choose one or more trusted people (“Attorney(s)”) to make decisions on their behalf either immediately or when they lack mental capacity. The Attorney is usually a family member, a friend or a solicitor. It gives you more control over what happens if you have an accident or an illness and can’t make your own decisions i.e. if you lack mental capacity. There are two types of LPA: “health and welfare” and “property and financial affairs”. Only a property and financial affairs LPA is valid in relation to a telecoms account.
Setting up and using a LPA is straightforward. First, you will need to choose a person you feel confident will carry out your wishes. This doesn’t have to be a spouse or family member, but make sure it’s someone you trust. You can name more than one person if you want, as long as they’re 18 or over and fully understand the role they’ll be doing.
A Deputy Court Order (“DCO”) is a legal document giving one or more people (“Deputy / Deputies”) authority to make decisions for another person who lacks mental capacity (“Client”). A judge at the Court of Protection will only issue a DCO when there is evidence a Client lacks mental capacity. Deputies can act for the Client as soon as the DCO is issued. The DCO will list the types of decisions Deputies can make for the Client.
Deputies are usually adult relatives or friends of the person lacking mental capacity. Anyone over 18 can apply to the Court of Protection to become the Deputy for a specific person but applying does not mean they’ll automatically be chosen.
Deputies must account to the Office of the Public Guardian every year to show how they’ve managed the Client's property and finances, and what decisions they've made on the Client's behalf.
Once a LPA is registered with the Office of the Public Guardian or a DCO is issued by the Court of Protection, you will need to send us the document. It can be a copy or the original document. Please make sure to send every page of the document otherwise we won’t be able to process your request. The address to write to us is:
KCOM Customer Services
37 Carr Lane
If you decide to send us the original document, please provide an address for us to return it to you.
Alternatively, if it is easier for you, you can scan the document and send a copy to us by email at firstname.lastname@example.org.
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Sun: 08:00 - 18:00
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24 hours a day, 7 days a week
Need a bit more help? Please talk to one of our advisors on Live Chat.
If you'd prefer to email us, please fill in our contact form. We try to respond to all emails within two working days.
Did you know that we’re able to offer British Sign Language interpreters through the InterpretersLive! Service?
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If you would like to contact our KCOM disability champion with suggestions or concerns about our services for disabled customers, you can email us at firstname.lastname@example.org