We’re committed to supporting customers who are unable to access our services through the usual routes or require additional assistance. To find out more you can access our Vulnerability Policy here.
We offer a range of products and services that may help make life a little easier.
You can usually get our Social Access Package if you receive one of the following:
*This means the person claiming the Universal Credit doesn't receive any earnings from employment or self-employment during their Universal Credit assessment period.
The Social Access Package is also available to care home residents and Lifeline customers who are referred to us via Social Services.
Anyone applying must provide us with proof of financial support / care home residency / Lifeline status with their application.
The person eligible must also be the person whose name is on the bill.
We can't provide you with our Social Access Package service if:
If you receive financial support, our Social Access Package is a simple, low cost landline telephone service to help you stay in touch with the people important to you.
Contracts are for 12 months and you can find further details of our pricing in the Price Manual.
The default way to pay for this package is by Direct Debit, however other payment methods such as KCOM Budget Scheme, cash or cheque can be accepted.
Customers eligible for our Social Access Phone tariff can also choose from our Basic or Lite broadband package. Further details are available in the Price Manual.
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