Extra support


It can be arranged through your local council. It's a piece of equipment installed in your home that can be activated by a pendant. Should you need emergency assistance, simply pressing the pendant puts a call through to a control centre and a trained operator will respond and take the most appropriate action. Please see the Council websites for more information:

Social Access Package

Our Social Access Package is a simple, low cost landline telephone service to help you stay in touch with the people important to you.

You can usually get our Social Access Package if you receive certain benefits. The Social Access Package is also available to care home residents and Lifeline customers who are referred to us via Social Services. Further information is available here.


The Global Accessibility Reporting Initiative has information on their website which may help you find the best device for your own needs, whether sight, hearing or dexterity.

Nuisance calls

Our customers benefit from KCOM preventing calls from being connected to them where the caller does not provide a valid telephone number for their call. We may not be able to prevent all nuisance calls from occurring. If you are receiving nuisance calls please report them to our customer care team and they will be investigated. Customer care will also be happy to provide advice on actions you can also take to prevent nuisance callers. Call us on 01482 602555 to request help and advice. Alternatively, you can use one of our other contact methods on theĀ contact us page.