According to the National Institute for Health and Care Excellence (NICE), common mental health problems include anxiety, depression, bipolar affective disorder, and schizophrenia.
One in four of the UK population experiences a mental health problem at some time in their lives. In 2013, there were 8.2 million cases of anxiety disorder and almost 4 million cases of mood disorders, including bipolar disorder, in the UK.
Sometimes, a telephone or a broadband service becomes a vital lifeline for customers. We offer a free priority fault repair service for customers who have a disability and may be at risk in the unlikely event of a fault occurring on their line.
We’ll prioritise your repair over standard care levels but there may be circumstances beyond our control that mean we can’t. For example, extreme weather conditions like floods or storms can delay or prevent our engineers carrying out repairs to overhead cables or working down manholes.
To find out if you’re eligible for a Free Priority Fault Repair, and to register for the service please contact us on 01482 602555. Alternatively, you can use one of our other contact methods on the contact us page.
Customers who need help to manage their account can nominate a friend or relative to receive copies of bills and correspondence without them becoming liable for the bill. The Authorised User is able to raise a complaint or make a payment on behalf of the customer. Please call us on 01482 602555 to arrange this on your account. Alternatively, you can use one of our other contact methods on the contact us page.