Planned works update:

Phone and broadband service interruptions due to A164 roadworks,

10 July – 3 September 2019

Male engineer working on telegraph pole

Between 10 July and Thursday 3 September KCOM customers in parts of East Yorkshire will experience a single, short interruption to their phone and broadband service of up to 30 minutes.

This is due to major roadworks taking place to improve parts of the A164 between Beverley and the Humber Bridge. The roadworks mean we need to re-route the underground cables that deliver our services.

After the work affecting your area has taken place you will need to turn your router off and on again in order to get back online. Lightstream customers will also need to turn their ONT (the white box on the wall in your property) off and on again.

More information about the work is below. If you have any questions please call our Technical Support team on 01482 606101.

What’s happening?

As part of a major roadworks scheme by East Riding of Yorkshire Council to cut traffic queues on the A164 between Beverley and the Humber Bridge, we need to re-route the underground cables that deliver phone and broadband services to customers in the following areas of East Yorkshire:

Anlaby

Howden

North Newbald

Brantingham

Kirk Ella

Pocklington

Brough

Market Weighton

Raywell

Cottingham

Melton

Sancton

Elloughton

Newport

South Cave

Gilberdyke

North Cave

Swanland

Hessle (Bridgehead Business Park)

North Ferriby

Welton

When is it happening?

The work is happening between midnight and 5am on every weekday between 10 July and 3 September.

What does it mean for my phone and broadband services?

To re-route the cables we will need to disconnect phone and broadband services.

While the cables connecting your area are being re-routed you will experience a single interruption to your broadband service of up to 30 minutes.

Will my services work automatically once the work is complete?

Your phone will start working again as soon as the work is complete.

If you can’t connect to the internet after the work’s complete then please follow the steps below:

Lightstream customers

Turn off your router and ONT (the white box on the wall in your property), wait for 30 seconds and then turn them on again.

ADSL customers

Turn off your router, wait for 30 seconds and then turn it on again.

What if turning the router / ONT off and on doesn’t help?

If you can’t get online after turning your router off and on, please get in touch with our Technical Support team on 01482 606101.

While the work is ongoing the team is available:

Mon-Fri 6am – 10pm

Sat 7am – 6pm

Sun 8am – 6pm

How can I find out when my service will be affected?

Details of areas that will be affected in the next two weeks are shown below. We’ll update this information regularly and promote the updates on our Facebook and Twitter channels.

Date

Time

Areas affected

12/08/2019 – 15/08/2019

12.01am-6am

Phase 1: Melton, North Ferriby, Brough, Pocklington, Swanland, Gilberdyke

20/08/2019 – 22/08/2019

12.01am-6am

Phase 2: Raywell, Weedley, Cottingham, Kirk Ella, Gilberdyke