Learning disabilities

Around 1.5 million people in the UK have a learning disability. It's thought up to 350,000 people have a severe learning disability.

A learning disability happens when a person's brain development is affected, either before they're born, during their birth or in early childhood. It reduces intellectual ability and causes difficulty with everyday activities.

Someone with a learning disability can have difficulty with:

  • Understanding new or complex information
  • Learning new skills
  • Coping independently

Learning disability is often confused with dyslexia. Dyslexia as a “learning difficulty” because, unlike learning disability, it does not affect intellect.

Charities like MenCap have useful information on their website.

People with learning disabilities can contact a social care advisor at The Wilson Centre to be registered as disabled (HULL).

Services we can provide to support you

- Free Priority Fault Repair Service

Sometimes, a telephone or a broadband service becomes a vital lifeline for customers. We offer a free priority fault repair service for customers who have a disability and may be at risk in the unlikely event of a fault occurring on their line.

We’ll prioritise your repair over standard care levels but there may be circumstances beyond our control that mean we can’t. For example, extreme weather conditions like floods or storms can delay or prevent our engineers carrying out repairs to overhead cables or working down manholes.

To find out if you’re eligible for a Free Priority Fault Repair, and to register for the service please contact us on 01482 602555. Alternatively, you can use one of our other contact methods on the contact us page.

- Third Party Bill Management

Customers who need help to manage their account can nominate a friend or relative to receive copies of bills and correspondence without them becoming liable for the bill. The Authorised User is able to raise a complaint or make a payment on behalf of the customer. Please call us on 01482 602555 to arrange this on your account. Alternatively, you can use one of our other contact methods on the contact us page.