Mental health problems

According to the National Institute for Health and Care Excellence (NICE), common mental health problems include anxiety, depression, bipolar affective disorder, and schizophrenia.

One in four of the UK population experiences a mental health problem at some time in their lives. In 2013, there were 8.2 million cases of anxiety disorder and almost 4 million cases of mood disorders, including bipolar disorder, in the UK.

Charities like the Mental health foundation and Mind have useful information on their website.

Increasing your mental wellbeing

  • > Enjoy yourself: doing something you’re good at as enjoying yourself can help beat stress
  • > Exercise: has been proven to be effective for various mental health issues – from those more common, such as depression and anxiety, to those less common, such as schizophrenia and dementia
  • Nutrition: Evidence has found that good nutrition is important for our mental health. Eating properly can help us to maintain a balanced mood and feelings of wellbeing
  • The arts: Art therapy is a form of psychotherapy that uses a creative medium to aid people to explore and articulate their emotions and feelings

Services we can provide to support you

- Free Priority Fault Repair Service

Sometimes, a telephone or a broadband service becomes a vital lifeline for customers. We offer a free priority fault repair service for customers who have a disability and may be at risk in the unlikely event of a fault occurring on their line.

We’ll prioritise your repair over standard care levels but there may be circumstances beyond our control that mean we can’t. For example, extreme weather conditions like floods or storms can delay or prevent our engineers carrying out repairs to overhead cables or working down manholes.

To find out if you’re eligible for a Free Priority Fault Repair, and to register for the service please contact us on 01482 602555. Alternatively, you can use one of our other contact methods on the contact us page.

- Third Party Bill Management

Customers who need help to manage their account can nominate a friend or relative to receive copies of bills and correspondence without them becoming liable for the bill. The Authorised User is able to raise a complaint or make a payment on behalf of the customer. Please call us on 01482 602555 to arrange this on your account. Alternatively, you can use one of our other contact methods on the contact us page.